Refund & Returns Policy.

At Namaku Expeditions, we want every traveler to book with complete confidence. Please read our refund and returns policy carefully before making a booking.

Refund Eligibility Window.

We offer refunds on tour bookings made within the last 30 days. If 30 days have passed since your purchase date, unfortunately we are unable to offer a full refund or exchange.Our refund practices are guided by global tourism consumer protection standards as recognized by World Tourism Organization.

Conditions for a Refund or Return.

To be eligible for a refund or return, your booking or service must meet the following conditions:

• The tour or service must be unused and not yet commenced.
• Your request must be submitted in the same condition as when the booking was confirmed
• All original booking documents and receipts must be included with your request.

Non-Refundable Items & Services.

Due to the nature of travel, certain bookings and services are exempt from refunds or returns, including:

• Visa and processing fees
• Flight and airline tickets (subject to IATA international airline refund policy)
• Travel insurance premiums
• Downloadable travel guides or e-documents
• Gift cards and promotional vouchers
• Customized or private tour packages once confirmed
• Perishable add-ons such as pre-ordered meals, flowers, or event tickets
• Health and personal care services included in wellness tours
• Hazardous or restricted travel items
• Any service marked as non-refundable at time of booking.

How to Submit Your Refund or Return Request.

To complete your refund or return request, you will need to provide:
Proof of purchase (booking confirmation email or receipt)

1. Your full name and booking reference number
2. Reason for the refund or return request
3. Submit your request by contacting our support team through our Contact Us page.

Refund Inspection & Approval Process.

Once we receive your refund request, here is what happens next:

1. Our team will review and inspect your request within 3–5 business days
2. You will receive an email notification confirming we have received your request
3. We will notify you of the approval or rejection of your refund
4. If approved, your refund will be processed automatically to your original payment method within 7–14 business days.

Late or Missing Refunds.

If you have been approved but have not yet received your refund, please follow these steps:

• Check your bank account — processing times vary by bank
• Contact your credit card provider — it may take additional time before the refund is officially posted
• Contact your bank directly — there is often a processing period before a refund appears
• If you have done all of the above and still have not received your refund, please contact us.

Tour Exchanges & Rescheduling.

If you would like to exchange your booking for a different tour date or package rather than a full refund, we are happy to assist subject to availability. Please contact the Namaku Expeditions team within the 30-day refund window to discuss your options.

Cancellations Made by Namaku Expeditions.

In the rare event that Namaku Expeditions cancels a tour due to unforeseen circumstances such as extreme weather, natural disasters, or insufficient bookings, you will be entitled to:

• A full refund to your original payment method, or
• A free rebooking on an alternative tour of equal or greater value

We will notify you as early as possible and work with you to find the best solution.

Contact Us About a Refund or Returns Query.

If you have any questions about our refund and returns policy, please don’t hesitate to reach out to Namaku Expeditions.

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM
We are committed to making every travel experience — including the refund process — as smooth and stress-free as possible.

You can also navigate through our tourstour packages.
This policy applies to all bookings made directly through Namaku Expeditions. Third-party bookings may be subject to separate terms and conditions.